How Agencies Lose Clients (And What Training Has To Do With It).
Losing clients is never good for caregiving businesses. While death is often an inevitable part of the caregiving process, losing clients for any reason has a substantial financial impact on the organization, and can point to deeper issues related caregiver training and readiness.
Here are four common reasons why caregiving organizations lose clients:
Death: Ideally, clients pass away after living a full life. However, preventable deaths due to falls, infections, or injuries suggest a need for better caregiver training. In these cases, improved caregiver skills can make a substantial positive impact on both the welfare of clients AND with the business bottom line.
Hospital or facility admission: While some hospitalizations are unavoidable, many are preventable. For example, falls and infections like UTIs can often be reduced through proper caregiver training.
Quality issues: These typically fall into two categories: the first is missed shifts and the second is caregivers lacking necessary skills. While logistical challenges like transportation or childcare affect attendance, a lack of caregiver training leads to poor care outcomes that impact an agency’s finances and reputation. Offering support and investing in strategic training are critical to improving quality.
Complex client needs: When clients’ needs become too complex, caregivers may be unprepared. While caregivers aren’t expected to replace skilled professionals, they are often the only ones present after those professionals leave. Adequate training ensures they can safely and confidently manage clients’ needs.
The good news? Addressing these issues through consistent, high-quality training can make a significant difference for your clients, caregivers, and business. If your organization faces these challenges, Higher Standards Caregiver Training is here to help. We offer easy, effective, and affordable caregiver training programs to meet the needs non-medical care organizations everywhere. Sign up today, or schedule 15 minutes to discover which of our programs is right for you.
